We reserve the right to deny admittance of any dog or cat that we feel has infectious disease, health, temperament or aggression issues. During their stay, should a dog be discovered to have excessive barking issues, aggression tendencies or unstable temperament, is a dirty dog, defecates inside and requires extra cleaning, will be subject to charges as per our a la Carte menu and may be ejected on demand and denied future admittance. Geriatric dogs or special assistance/care charges are assessed and applicable based on our staff's evaluation to adequately care for the pet.
Checkout is prior to 11AM within our listed appointment Office Hours. Pets picked up after these times, up until closing is considered extended stay at a rate of 50% of the nightly rate, for the partial day and a fee adjustment for activities completed that day. If the pet(s) are picked up after hours, the regular nightly charge will apply in addition to any after hours or emergency charges.
After Hours charges per pet apply for drop-offs and pickups outside of normal appointment Office hours.
Emergency pickup or drop-off charges will apply per pet between 6:00PM – 7:30PM (Feeding and non disturbance time), 9:00PM – 7:00AM or outside of our regular appointment Office hours on any Statutory or Civic holiday. Advance notice is required.
There may be additional charges for Christmas, New Years, March Break and during peak periods.
Rates and rate specifications as listed on our Rates webpage, https://www.pineridgepetcentre.com/rates
Cancellation or changes of lodging or daycare reservations requires a minimum of 28 days notice prior to the original scheduled time of arrival, during the following periods: Feb. 1 – 29, April 1 – 22, June 15 – Nov. 30. All clients will pay for all days reserved from Dec. 15 – Jan. 15, March 1 – 30 and all statutory or civic long weekends, even should they cancel. During the remainder of the year cancellations or changes to reservations require a minimum of 72 hours notice prior to the scheduled arrival time of the original reservation. Clients will pay for all days reserved should proper notice not be provided. For pets that have been already checked in and are picked up earlier than the original date or times, clients will be charged for the full original checkin reservation.
An administration deposit may be requested to confirm each reservation. Some peak seasons may require a 25% deposit. This deposit will be fully credited to the pet's account at checkout for the respective reservation. This deposit becomes non-refundable should there be a cancellation. Credit Card Guarantees are required during peak periods or at times where we request them and reservations may not be guaranteed without a credit card.
To verify your address, a valid government issued drivers license may be required at your pet's checkin.
Dogs are required to be on a leash and under control while on the property, until we place them in their temporary home.
Up to date vaccinations are required for all dogs and cats, unless otherwise stated by your veterinarian. Proof of up to date vaccination and/or adequate titer levels are required. Dogs are to have their Rabies, DHPP and Bordatella (dogs lacking the kennel cough Vaccine must have it administered a minimum of 10 days prior to admittance). Cats are to have Rabies and F.V.R.C.P. Flea & Tick treatment is required from June – November.
We accept Cash, Debit (Interac), Visa and Mastercard. We do not accept cheques or American Express. For pricing, visit Lodging Rates.
Pets may not be released until charges have been paid in full. The Owner of the animal(s) shall pay for all costs relating to the care and control of the animal(s), including veterinary costs and account and those relating thereto, and shall pay such costs promptly. Unpaid accounts will be considered overdue after day of departure and each statement subject to a $25.00 administrative fee and carry 3% interest compounded monthly (36% annually).
These policies are in place due to the nature of our business and that it resides on the owner's family residence. We ask you to avoid infringement or encroachment by respecting the policies.
Policies can be adjusted accordingly by management.